Culture of Understanding
Happy employees give good service and keep patients happy. It's not rocket science. But what keeps employees happy? Things like:
- Open communication
- Believing in the mission of the company/necessity of the product
- Future opportunities to expand learning and/or responsibility
The culture of a business isn't something you can just sit down and decide with a pen and paper. Each person on staff will bring different strengths and perspectives to the table. If a business is good at recognizing/using their employee's strengths, it will have a much easier time helping staff to reach their full potential.
Identifying the culture of a workplace is a holistic endeavor that can include employee opinion surveys or suggestion boxes, as well as employee personality preferences. There are a multitude of options for understanding the people around you; using them can really set your business apart in terms of employee engagement and satisfaction.
There have been many corporate seminars on StrengthsFinder and the Myers-Briggs Type Indicator Test. Both systems are integral tools to defining the culture and bettering the business with employees in mind. Human resource By analyzing your staff, a manager is able to recognize what they can use to motivate the team, and how to highlight the strengths of each team member.
My office is small, and we've all taken the MBTI recently. According to Wikipedia, "the underlying assumption of the MBTI is that we all have specific preferences in the way we construe our experiences, and these preferences underlie our interests, needs, values, and motivation." The test results outline our energy source, how we take in information, how we make decisions and our approach to structure/organization.
Upon discussing our findings, we've collectively agreed how helpful it is to be able to refer to the MBTI to understand each other. The group I work with consists of (me) INFJ, an INTP and ENTP. Knowing this has allowed us to rework some of our communication styles to more effectively problem solve. Though each MBTI label is different, none is perfect and each one offers insight on how to approach things effectively with that personality type.
There are a number of free MBTI inspired tests online, but if your practice can afford to have a professional come in to do the testing it would be most beneficial. The analyzation of the results is more important (in my opinion) than just finding out your type. In fact, it's quickly become a hobby of mine to study personality types.
Once your office has identified the tools you will need to motivate and inspire your staff, it's time for implementation. There are plenty of online resources to learn about each type, and I wish you luck in making your business shine it's brightest!