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What Steve Jobs Learned From The Ritz-Carlton

Build Your Brand

How do you provide legendary customer service?  Do you have a plan of action to assure that each client gets a warm greeting, a fond farewell, and an invitation to return?  How are you empowering your team to create a great experience?  Share your thoughts and an image on

Earlier Event: June 3
How To Be Alone
Later Event: June 5
6 Common Customer Expectations